National Energy Action
The Home Energy Advice Team (HEAT) project
The HEAT project provides advice, advocacy and support to vulnerable fuel poor households in the West Midlands including the elderly, families with young children, disabled households and black and ethnic minority groups. The project’s uniqueness lies in that it delivers both energy advice and debt advice combined, in a holistic way, to help deliver a solution to multiple problems faced by the client.
In addition to delivering bespoke telephone advice, clients are seen face-to-face in NEA’s office or at outreach surgeries. Home visits are also arranged for those clients who are housebound, elderly or families with young children but who equally require solutions to their fuel debt problems. The project aims to alleviate the consequences of fuel poverty suffered by this target group. The aim is to increase the knowledge of local residents on the solutions with the overall aim of removing them from fuel poverty and/or avoiding the future fuel poverty trap.
Read the end of year report here for 2010-11
Read the final report on the HEAT project here.
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